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Terms & Conditions

Access and use of our website, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between Mi-Pac.com and the customer will exist once an order has been accepted, processed, dispatched and received.

Company details

This site is owned by Mi-Pac Trading Limited. Mi-Pac Trading’s registered office is The Buffer Depot, Badminton Road, Acton Turville, South Glos, GL9 1HE. Registered no.  08154776  VAT number: GB 143 3570 29. The copyright to the Mi-Pac brand is held by Mi-Pac Trading Limited.

Disclaimer

To the fullest extent permitted at law, Mi-Pac Trading Limited is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Mi-Pac does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this website, to the fullest extent permitted at law, neither Mi-Pac Trading Limited nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Mi-Pac Trading Limited does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Mi-Pac, its affiliates, directors, employees or other representatives. Our catalogue and website images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.

Fulfilment

Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock, the order will be shipped in order to reach you within 5 working days. Payment is not taken from your credit card until stock has been checked and the order is ready for shipping. Once you have placed an order with Mi-Pac, an email will be sent to you confirming your order details. A second e-mail will be sent once your order has been dispatched. It is important that you give us a valid email address so you can receive these emails.

Mi-Pac reserve the right to accept or reject any order at our absolute discretion. Whilst we try to ensure that such prices are accurate, Mi-Pac reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.

In addition to the United Kingdom and the Channel Islands, we can deliver to the following countries: BFPO (British Forces), Jersey, Guernsey, Eire, Belgium, Netherlands, Luxemburg, France, Corsica & Monaco, Germany, Denmark, Italy, Sardinia & Sicily, Spain, Portugal, Madeira, Azores, Greece, Austria, Liechtenstein, Switzerland, Czech Rep, Hungary, Poland, Slovenia, Gibraltar, Malta, Slovakia, Sweden. Cancellation of orders, given the nature of electronic commerce, is not possible online, if you would wish to cancel an order before it is dispatched please contact us on 0333 2413135 or via service@mi-pac.com. If you are unhappy with your goods once they have arrived, you are entitled to return them for a refund or replacement. Please check the order confirmation screen carefully before completing your order.

Pre-Orders

Where an item is marked as “Available for pre-order”, an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them from our suppliers. When buying a Pre-Order product, the payment will go into a pre-authorisation mode until the item is dispatched, when the account will then be fully charged. If the Pre-Order is part of a larger order, the items in stock will be dispatched immediately and the pre ordered items dispatch upon arrival at no extra delivery cost to you.

Payment and Security

We accept payments from Visa, Mastercard, Access, Delta and Visa Electron cards, and Amazon and PayPal. Unfortunately, we are unable to process payments from American Express. For your security, all our credit card transactions are processed by Sagepay and PayPal. Sagepay and PayPal ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details.

Returns Policy

IMPORTANT: Please ensure that you write your order number and postcode on the returns form which will arrive with your delivery.  Without this we will not know who has returned the item and it cannot be processed. When you return an item to us, please fill in the returns slip which will be included in your parcel. Your completed returns slip must then be returned with the goods to the address provided. We would suggest that you keep a note of your order number in case you need to contact us regarding your return. Non-faulty items must be sent back in their original unused condition within 100 days of the invoice date. Once received, we will offer an exchange or a full refund if required. We offer 100 day returns in the UK. Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected and agreed by Mi-Pac as faulty. In certain circumstances it may be necessary to send the item to the manufacturer, before we can accept them as faulty. Please return your goods to us. Once we are satisfied the goods are faulty we will offer an exchange or refund.

Governing law

These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at Mi-Pac’s election) shall have jurisdiction to resolve any disputes between you and Mi-Pac, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this website or any linked site in the event that Mi-Pac have elected England as the jurisdiction.

Entire agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Mi-Pac. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Mi-Pac Trading Limited.
None of the above affects you statutory rights under English Law.

Cancelling an order under the Distance Selling Regulations

In accordance with the Distance Selling Regulations, you have 7 working days from the day after you receive the goods to cancel your order.

We will accept confirmation of order cancellation via telephone if your order is submitting and yet to be dispatched as well as email or letter. If your order has been dispatched, you must write a letter or send an email to us to request cancellation.  The letter can be sent within the parcel of goods being returned. You must include your order number, name and billing address.

We will cancel and fully refund the order including original postage costs as long as the whole order is returned. You will be refunded within 100 days.

We strongly recommend recorded or signed for delivery so the parcel is insured and trackable. You must take reasonable care of the goods while in your care and they will be returned at the customers cost. All goods must be returned within 14 days of the requested cancellation.

Goods returned with postage labels attached to the products e.g. original packaging, without original labels or suitably packaged for transit may incur a compensation fee for the lost value. If you do not ensure reasonable care and goods are returned damaged, we may claim against you for breach of this statutory right.
If you fail to return the goods following your cancellation request we may send a courier to you at your expense of £4.49 to collect the goods. This cost will be deducted from your total refund. If you still fail to return goods we can charge you the direct cost of recovery and may claim against you for breach of your statutory duty.
All letters and parcels should be returned to Mi-Pac Cancellations Department, the full address is displayed below. We will not accept cancellations letters or goods sent to the returns department or any other sector.

Mi-Pac Cancellations Department
The Buffer Depot
Badminton Road
South Gloucestershire
GL9 1HE
UK

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Mi-Pac’s discount codes and promotions

Only one media code can be applied to an order.
We reserve the right to cancel any order, or withdraw/extend any promotions at our discretion.
Discount codes are restricted to our UK store unless otherwise specified.
Media codes must be entered in the discount code box at the checkout.
All offers are time bound, expiry dates specified. All offers end at midnight unless specified otherwise.
Minimum spends apply.
Cannot be used in conjunction with any other offer.
When specified offer products must be added to basket for discount to apply.
Unless specified, free delivery promotions are for standard 3-5 working day delivery.
Mi-Pac reserves the right to cancel an order where the quantity of products exceed the limit of one per order, any orders with a higher quantity can be cancelled at our discretion

Competitions

We love giving stuff away and you love entering our Competitions but there are a few things we would like to make you aware of.

The following rules are applicable to all competitions unless stated otherwise on the Competition Entry page of each Competition.

By entering the competition, entrants together with any other member of the public involved hereby agree to be bound by these rules as amended from time to time, and by any Competition instructions.

It is the responsibility of entrants to keep themselves informed as to any updates of these rules, and they acknowledge that any failure to comply with these rules could lead to their disqualification without reasons being given or opportunity for challenge.

  1. Mi-Pac Trading Ltd reserve the right to withdraw any Competition or prizes at any time.
  2. There will be no cash or other alternative to the prize offered and prizes are not transferable.
  3. If any winner of a Competition is unable to take up a prize for any reason, or if Mi-Pac Trading Ltd has not been able, after making reasonable efforts, to make contact with the winner, Mi-Pac reserves the right to award that prize (without notice to the first winner chosen) to an alternative winner, in which case the first winner chosen shall not be eligible for any share of the prize whatsoever. Mi-Pac Trading Ltd shall not have any liability in such eventuality.
  4. Mi-Pac Trading Ltd reserves the right to publish the first names of the winners.
  5. All competitions are open to UK residents.
  6. Mi-Pac Trading Ltd cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize. Mi-Pac is not responsible for any problems or technical malfunction of any computer on-line systems, servers, or providers, computer equipment or software, failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet.
  7. There is no purchase requirement to enter a Competition and there is no charge to register for use of the website.
  8. Unless stated otherwise, prize winners will be chosen at random from all correct entries within 28 days of the closing date specified on each Competition Entry page.
  9. All Mi-Pac Trading Ltd Competitions are not open to employees or contractors of Mi-Pac or any person directly or indirectly involved in the organisation or running of the Competition, or their direct family members.